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Business coach Robin Waite helps coaches, consultants, freelancers and small business owners build businesses that make double the income with half the clients. Each week you get one of two kinds of episode. In solo episodes, Robin shares the frameworks, mistakes and lessons from over 20 years in business. On The Business Bench, he sits down with a real business owner and coaches them live through their biggest challenge, from pricing and finding clients to cash flow and confidence. Everything comes back to three pillars: 1. Your offer. Build a product you love delivering, that gets real results. 2. Your pricing. Charge two to three times what you do now, without the guilt. 3. Your lead flow. Attract the right clients and turn them into paying ones. Robin is the international bestselling author of Take Your Shot, Fearless Pricing and The Fearless Business Blueprint. Through the Fearless Business Accelerator he has coached hundreds of business owners. Grab a free signed copy of Take Your Shot: https://www.fearless.biz/tys Book a free coaching session with Robin: https://www.robinwaite.com/app More at https://www.robinwaite.com and https://fearless.biz
Episodes
Feb 5, 2021
Feb 5, 2021
44 min
Today I welcome Jonathan Butler onto The Fearless Business Podcast to talk about how to treat your customers better.
Jon works with entrepreneurs and restaurant business owners who have stepped up and realise they want more, deserve more and have much more to give. Is this you?
Jon is the author of Business Recipes for Success – The 4 Steps to Building a Successful Restaurant or Hospitality Business.
What we’ll be discussing today:
- Customer expectations
- Understanding the right type of customer service for your client
- Having the right customer service for your market
- Why investing in the right systems and processes is so important
What is Jon working on at the moment?
BUSINESS RECIPES FOR SUCCESS:
https://www.amazon.co.uk/Business-Recipes-Success-Successful-Hospitality/dp/1999754603/
How to get hold of Jon:
LinkedIn: https://www.linkedin.com/in/jonbutler
Facebook: https://www.facebook.com/outsaucedconsultancy/
Twitter: https://www.twitter.com/jonbutler76
Website: https://www.outsaucedconsultancy.co.uk/
Resources and links
- Book a free coaching session with Robin: https://www.robinwaite.com/app
- Free signed copy of Take Your Shot: https://www.fearless.biz/tys
- Free copy of Fearless Pricing: https://www.fearless.biz/fp
- Take the Fearless Business Quiz: https://www.robinwaite.com/quiz
- Robin's YouTube channel: https://www.youtube.com/RobinMWaite
- Work with Robin: https://www.robinwaite.com
About Robin Waite
Robin Waite is a business coach, professional speaker, and international bestselling author. Through the Fearless Business Accelerator he has helped coaches, consultants, and freelancers productise their services, fix their pricing, and build businesses that deliver double the income with half the clients.
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